What Sellers Can Get Out of eBay Promoted Listings

If you hadn't heard, eBay launched a new product advertising service called Promoted Listings.

Having seen the success of Amazon Sponsored Products, launching a platform to allow sellers to get their products in front of more customers was a no-brainer.



But what value should you expect to get from Promoted Listings?

Read five ways you can benefit below.

So You've Cracked Amazon. What's Next?

Diversifying into multiple marketplaces is key to success in online selling.

If you have all your eggs in the Amazon or eBay basket, you might want to consider selling on new platforms. But where and why?

The Art of Asking for and Getting Feedback

Over the past few months, I’ve been collecting feedback request emails and gathering stories from colleagues and friends on their purchase experiences from eBay and Amazon.

In that time, I’ve discovered three things.

Turning eBay Browsers in to eBay Buyers [Webinar]

Everyone who sells on eBay knows the true meaning of the word competition.

Unlike most other marketplaces, eBay empowers sellers to promote their products by using their own listings, as well as manage their own shopfronts. But this means your own listing standards must be high to compete with the best on eBay.

To help sellers get the most out of eBay, I’ll be hosting a webinar on ‘Turning eBay Browsers into eBay Buyers‘ on Thursday 4 February at 1pm EST.

ReplyManager launches eBay Order Search feature

We are delighted to announce the launch of a new feature - eBay Order Search.

eBay Order Search allows ReplyManager customers to search eBay orders related to a Buyer ID or email address without having to leave ReplyManager. This new feature is designed to save online sellers time, offering deeper integration and support for eBay queries.

How to Minimize Negative Feedback

Negative feedback is a harsh reality of trading online. It’s almost impossible to please customers all of the time. Sooner or later somebody will leave neutral or negative feedback, whether it’s justified or not.

However, there are steps all online retailers can implement quickly and easily to reduce the likelihood of this happening, as well as solutions to handle negative feedback when it does crop up.

Why a Customer Retention Plan is vital to reducing returns

I did most of my holiday shopping on Amazon this year. But out of the 20 holiday purchases I made, only one seller sent a follow-up email. Just one!

I couldn’t help but think that sellers were missing out on a big opportunity to connect with customers in a positive way and perhaps reduce their return burden by implementing a simple customer retention plan with follow-up emails.