Monday, September 28, 2009

Update Rules Routing for eBay Emails

If you have ReplyManager also reading your POP account and you have enabled the eBay Duplicate Rule, then we recommend that you update the Duplicate Rule to filter the duplicate emails into the appropriate folder.

Go to Maintenance >Accounts. Click on the eBay Duplicate Rule. Under Conditions, please select "From" Equals "" from the drop down menus. Be sure the appropriate account has been highlighted in "Apply this rule to". When an email notification is read from the POP account, this Rule will now filter and route the emails to the appropriate folder.

Be sure to check any other eBay Rules you have set up to properly route the emails into folders. Please see the Help Section on the application for complete setup instructions.