Thursday, May 28, 2015

E-Tail Sales Tax Update

Internet retail has been a successful business model for many. There is real confusion, however, surrounding the collection of state taxes. If it’s found that a company should be collecting state taxes and are not, they could be shifting the tax burden from their customers to themselves. Failure to collect state taxes can lead to fines and penalties on top of the unpaid taxes. Many times, a business that is found to owe state taxes has to pay the bill themselves, as it can be costly to make customers pay for sales taxes of past transactions.

Thursday, May 21, 2015

Setting a Memorial Day Weekend Auto-Responder

If you live in the U.S., you are most likely gearing up to spend some much needed time off in observance of the Memorial Day Weekend. Here's how to set up a ReplyManager Smart Auto-Responder to communicate with customers while you're away.

7 Tips For Better Product Images

Pictures can tell a whole story without saying one word. High quality, custom product images are of the utmost importance to online sellers. They help set the seller apart from the pack, while giving the customer as much physical information as possible about the product.

Thursday, May 14, 2015

Does Homeowner’s Insurance Protect Your Small Business?

A fire destroys the storage unit where you keep most of your inventory. Or, a client slips and hurts themselves outside your home, where you run your business. Does your homeowner’s insurance cover the costs?

Thursday, May 7, 2015

eBay Update: Product Identifiers on Listings

On June 29th, eBay will be rolling out product identifier listing requirement changes to name-brand items, which will require a brand name, MPN (manufacturer’s part number), or GTIN (global trade item number) in applicable product listings. 

Thursday, April 30, 2015

The Numbers Prove It. Mobile-Friendly Sites Are a Must

According to Smart Insights, smartphone shipments have surpassed PC shipments globally. While the cost of PC and laptop devices has put them out of reach for many, smartphones are increasingly providing access to the online arena to those who would otherwise not have any. If your retail website isn’t mobile friendly, you are truly missing out.

Thursday, April 23, 2015

Happy Support Staff Leads to Great Customer Service Success

Your customer service staff is the lifeline to communications with your actual customers. While you may have a marketing plan designed to send your message to customers, your customer service staff are in actual, customer-initiated communications, many times with customers that may not be very happy.