Wednesday, April 16, 2014

Safeguard Your Identity Online

The recent Heartbleed Bug caused quite a disturbance last week, affecting Internet users across the globe. Most companies (including ReplyManager) have already taken action to increase security onsite; however, there are a number of ways individuals can further protect themselves online. We've laid out a few.

Friday, April 11, 2014

Security Update: The Heartbleed Bug

There's been a great deal of concern over the past few days regarding the Heartbleed Bug. It has affected many social, email, banking and ecommerce sites, including ReplyManager, so we wanted to let you know how we're handling it to keep your information secure.

Tuesday, April 8, 2014

Improve Online Communication with Standard Replies

Internet retailers are constantly looking for ways to communicate more efficiently online. Many struggle with sending timely, consistent and accurate responses to customer inquiries. By creating standard replies (canned responses), retailers have the ability to improve online communication, drastically reducing the amount of time spent responding to messages.

Monday, March 31, 2014

Controversy Over the 2013 Holiday Shipping Mishap

Over the holidays, consumers reported receiving a rather high volume of damaged packages and goods shipped via UPS, United States Postal Service (USPS) and FedEx. In previous articles, blame was placed heavily on mail carriers for the inconvenience, but recently, mail carriers have rebutted, claiming that the reason why many packages were damaged (or not received at all) was due, in part, by poor packaging practices on behalf of retailers themselves.

Tuesday, March 25, 2014

What Every Company Should Be Doing on Twitter

For busy online retailers, the thought of sharing content regularly across all social media sites can be overwhelming, but there are many ways to simplify the process. We've laid out 10 important, yet simple ways to get the most out of your time on Twitter.

Wednesday, March 19, 2014

Save Time: Preview Messages Before Opening

For busy online retailers, sifting through hundreds of emails in your inbox can be tiresome and take up valuable time - but it doesn't have to! With ReplyManager's Email Preview feature, users can view the first 400 characters of a message by simply placing his or her cursor over the message ID.

Wednesday, March 12, 2014

Mistakes to Avoid When Using Customer Data

Collecting and analyzing customer data is important to both small and large companies. It allows companies to better market their products and improve upon user experience, customer service and overall conversions. Often times; however, this information is misused.