How a message management tool can help you scale support

Why choose a message management tool?

No matter what size your business is, managing customer support can be tricky. If you’re selling on multiple marketplaces like Amazon, eBay and your own webstore, it can be difficult to manage support while growing your business at the same time.  

An eCommerce message management tool allows you to centralize all your customer support queries in one place, cutting down your average support time so you can focus on business growth.     

You have the ability to track a customer’s history, giving you a full view of customer support so you can respond to queries quickly and effectively.

How eBay CEO Devin Wenig plans to rediscover the 'eBay way'

The eBay OPEN Seller Celebration 2016 was held at the Venetian Resort Hotel and Casino in Las Vegas, Nevada last week. In an article for Tamebay, ReplyManager CEO, Victor Corcoran outlines the main takeaways from an inspiring presentation by eBay’s CEO Devin Wenig. The future seems bright for eBay sellers, as Victor describes Devin’s report on market trends and eBay’s plans to accelerate and disrupt global commerce.

What is a Great Customer Support Template Worth?

Online sellers are constantly battling with the need to speed up response times and delight their customers.

When it comes to customer support, response templates are one of the easiest ways to speed up response times, resolve issues quickly and make customers happy. Each and every email interaction holds great value to every business. Each email is received by an individual who has a whole network of potential customers with whom they can share their experience of your company.

ReplyManager Launches Innovative New Features

Over the past few months, we have learned some essential insights from our customers into how we can help you run your marketplace support operations more efficiently. 

We’ve put these insights into practice. Introducing the new ReplyManager - stacked with innovative new features and a fresh streamlined user interface.

What is Amazon Seller-Fulfilled Prime?

Amazon Prime, the membership scheme with perks that include free two-day shipping, is now open to sellers who do their own fulfilment. 

Are you a self-fulfilled seller? Learn about the benefits of reaching Amazon’s premium customer base - Prime members.

How to Sell on Instagram

Instagram is one of the most popular social networking apps on the planet.

With over 400 million users, the photo-sharing app is a prime location for getting your brand and products in front of millions of eyeballs.

But how can you turn Instagram activity into sales?

8 Things You Should Know Before Choosing an Amazon Repricer

On Amazon, price is fluid - one price does not fit all situations.

This is why many Amazon sellers use repricers. Managing the price of an inventory of products is simply not scalable.

But before you start visiting repricer websites, there are eight things you should know about the types of repricers available and what you can expect, before signing up.