Tuesday, February 2, 2016

The Art of Asking for and Getting Feedback

Over the past few months, I’ve been collecting feedback request emails and gathering stories from colleagues and friends on their purchase experiences from eBay and Amazon.

In that time, I’ve discovered three things.

Thursday, January 28, 2016

Turning eBay Browsers in to eBay Buyers [Webinar]

Everyone who sells on eBay knows the true meaning of the word competition.

Unlike most other marketplaces, eBay empowers sellers to promote their products by using their own listings, as well as manage their own shopfronts. But this means your own listing standards must be high to compete with the best on eBay.

To help sellers get the most out of eBay, I’ll be hosting a webinar on ‘Turning eBay Browsers into eBay Buyers‘ on Thursday 4 February at 1pm EST.

Friday, January 22, 2016

ReplyManager launches eBay Order Search feature

We are delighted to announce the launch of a new feature - eBay Order Search.

eBay Order Search allows ReplyManager customers to search eBay orders related to a Buyer ID or email address without having to leave ReplyManager. This new feature is designed to save online sellers time, offering deeper integration and support for eBay queries.

Wednesday, January 13, 2016

How to Minimize Negative Feedback

Negative feedback is a harsh reality of trading online. It’s almost impossible to please customers all of the time. Sooner or later somebody will leave neutral or negative feedback, whether it’s justified or not.
However, there are steps all online retailers can implement quickly and easily to reduce the likelihood of this happening, as well as solutions to handle negative feedback when it does crop up.

Thursday, January 7, 2016

Why a Customer Retention Plan is vital to reducing returns

I did most of my holiday shopping on Amazon this year. But out of the 20 holiday purchases I made, only one seller sent a follow-up email. Just one!

I couldn’t help but think that sellers were missing out on a big opportunity to connect with customers in a positive way and perhaps reduce their return burden by implementing a simple customer retention plan with follow-up emails.


Tuesday, December 29, 2015

The Importance of Measuring Mobile Moments

According to Forrester, the average smartphone user looks at their device up to 200 times a day, totaling over two hours screen time daily. With smartphone usage growing exponentially, that is a massive audience. In the evolving digital marketplace, sellers need to learn how to quantify all of that data in order to craft a mobile marketing strategy.

Tuesday, December 22, 2015

Get Ready for Shipping Rate Hikes US Sellers!

Etail sellers in the US get ready. USPS has recently announced that effective on January 17, 2016, shipping service rates will see increases in several areas. Make sure to review rate increases to ensure your business will remain profitable as these increases may very well affect a seller’s ability to offer free shipping.