Why choose a message management tool?
No matter what size your business is, managing customer support can be tricky. If you’re selling on multiple marketplaces like Amazon, eBay and your own webstore, it can be difficult to manage support while growing your business at the same time.
An eCommerce message management tool allows you to centralize all your customer support queries in one place, cutting down your average support time so you can focus on business growth.
You have the ability to track a customer’s history, giving you a full view of customer support so you can respond to queries quickly and effectively.