3 Tips to Generate More Revenue from Adwords Holiday Campaigns

The seasons are changing and we are heading into the holiday shopping season, are you ready for the busiest time of year?  Finch knows that this time of the year companies are putting final touches to their marketing plans for Q4.  You are making your list and checking it twice in order to beat out your competition and gaining more sales from your marketing efforts.  We want to help you make sure what you have in place is what will make 2015 a year to remember.

ReplyManager: Visual Cues to Help Keep You Organized

Keeping communications organized is a vital tool in any business. Many are plagued with gargantuan inboxes that seem to have no rhyme or reason as to what type of messages should be addressed first without opening each individual message. It can be a frustrating task. To help, ReplyManager has message preview capabilities, as well as a system of categories and customizable references that help sellers keep everything organized.

2015 UK and US Holiday Shipping Deadlines

It’s that time of year! The holiday season makes or breaks the entire year for many etail sellers. Quick, on time deliveries are no longer optional, but absolutely necessary in order to thrive. The big three U.S. shippers recently released their shipping deadlines for delivery by December 25th. Be sure to mark these dates for domestic services on your dashboard calendars, sellers!

Tips To Improve Customer Feedback

Customer reviews and feedback were the biggest single driver of online sales for all Amazon visitors in the first quarter of 2015, and 40% stated that reviews were the number one influence on their buying decision. Current research suggests that 82% of consumers consider user-generated reviews to be extremely valuable  and a highly rated product increases the likelihood of purchase by 55%.

Using Notes in ReplyManager to Communicate Internally

Customers aren’t the only ones eTailers need to communicate with, however. Much of the business of simply “being in business” deals with communicating internally. To help with this process, ReplyManager offers an Internal Notes feature within each email thread so you can communicate between staff without sending a message to the customer and everything is kept within the same thread.

Best Seller Tools to Boost Holiday Sales

Sometimes boosting your sales performance isn’t simply a case of increasing the amount of calls you make, or ramping up your PPC game; there are multiple things you can do to help increase sales, and they can come from unlikely places. Here are some tools you can use to give your sales performance the extra push it needs.

eBay Update: Product Identifiers on Listings

On June 29th, eBay will be rolling out product identifier listing requirement changes to name-brand items, which will require a brand name, MPN (manufacturer’s part number), or GTIN (global trade item number) in applicable product listings. 

Why Online Sellers Should Consider a Business Plan

When you have a goal, most times it’s helpful to have a plan in order to reach that goal. Whether it’s to increase sales, loose a few pounds, or even to just drive to the store. You know that the easiest way to get to the grocery store is to take that right at Miller, left at Main, and straight past the post office on the right side of the road. The same can be said of owning and operating a business.

ReplyManager on eBay Radio

Jodi Gaines Pereira, CEO and Co-Founder of ReplyManager, had the pleasure of joining Griff and Lee as a guest on eBay Radio this week.  During the show, Jodi discussed the importance of customer support and how it impacts online selling - along with some helpful tips to improve.

BidOnFusion: The Real Deal for Product Sourcing

Online sellers are constantly searching for ways to enhance their inventory, but finding quality products from a reliable source at a fair price is sometimes hard to come by. BidOnFusion, a unique marketplace for wholesale inventory, is changing the world of product sourcing, bringing product directly from big retailers to online sellers - all at an affordable price.

2 Simple Steps for Massive eCommerce Automation

Your time is your most valuable resource and let’s be honest, there’s only so much time in the day. It’s funny how we never run out of things to do but we always run out of time to do them. When time runs out, so does your ability to grow the business. Once you reach this point, further growth can only come from automation, outsourcing or hiring employees to help you carry the load. What I like to call selling smarter.

Join us at PeSA Internet Conference in Las Vegas!

There are so many conference offerings each year that it's nearly impossible to get to all of them - sometimes it's a challenge to even make one! If you're an online retailer, you should be at the 14th annual PeSA Internet Conference - and not just because ReplyManager will be exhibiting!

4 Reasons Why You Should Go Multi-Channel Right Now!

We’ve written before about the importance of inventory to an eCommerce business. Simply put, it’s everything. If you have exclusive rights to a product offering or are the manufacturer of a brand that customers want, you have a MAJOR advantage in where and how you sell your wares, and for what price.

How to Manage Buyer Email [Infographic]

Successful online sellers receive high volumes of email daily. Depending on the number of customer service representatives that are working together, managing buyer email can be a daunting task, and its importance is unyielding.

Tamebay Guide Website Launched

ReplyManager is proud to be a part of the new Tamebay Guide website that officially launched on Friday, February 1. The guide serves as a valuable tool for online sellers, providing them with a comprehensive directory and guide to everything eBay & eCommerce. In the past, it was available only as a PDF.

3 Quick Ways to Improve Your SEO

As the holiday season is upon us, many e-commerce retailers may think it’s too late to make a sizable impact upon your organic search traffic for this holiday season.   Of course seasoned e-biz owners know that SEO is a long term process, one that will reveal the fruits of your efforts over time.

Apps Online Sellers Can't Live Without

One of the most interesting sessions we attended during the ICE Atlanta e-commerce conference a few weeks ago was an open discussion centered around mobile apps and software services that helped online selling entrepreneurs focus on growing their business instead of struggling with the details. Don't get us wrong. The details are important, but struggling with managing those details can keep business owners from doing what they do best — selling.

Trusted Services for E-commerce Entrepreneurs

Sometimes, it's just plain hard to find good help. Whether looking for staff members or companies to provide services to grow your e-commerce business, it can be difficult to find the right fit or a source that you trust. Most often, we resort to recommendations from friends or colleagues.

ChannelAdvisor Autumn Release 2012

ChannelAdvisor recently announced it's Autumn Release 2012 Bundle that provides eTailers with greater functionality and access to more channels on demand. New features include support for Google Shopping, Amazon Repricing and expanded Marketplaces designed to give online retailers a competitive edge.

TameBay 2012 Tools & Services Guide

TameBay, the UK's ecommerce blog and center for eBay and ecommerce news, recently published their eBay & eCommerce Tools & Services Guide 2012, outlining the most useful tools and services available to online sellers, including reader recommendations.