What Sellers Can Get Out of eBay Promoted Listings

If you hadn't heard, eBay launched a new product advertising service called Promoted Listings.

Having seen the success of Amazon Sponsored Products, launching a platform to allow sellers to get their products in front of more customers was a no-brainer.



But what value should you expect to get from Promoted Listings?

Read five ways you can benefit below.

ReplyManager launches eBay Order Search feature

We are delighted to announce the launch of a new feature - eBay Order Search.

eBay Order Search allows ReplyManager customers to search eBay orders related to a Buyer ID or email address without having to leave ReplyManager. This new feature is designed to save online sellers time, offering deeper integration and support for eBay queries.

The Importance of Measuring Mobile Moments

According to Forrester, the average smartphone user looks at their device up to 200 times a day, totaling over two hours screen time daily. With smartphone usage growing exponentially, that is a massive audience. In the evolving digital marketplace, sellers need to learn how to quantify all of that data in order to craft a mobile marketing strategy.

Get Ready for Shipping Rate Hikes US Sellers!

Etail sellers in the US get ready. USPS has recently announced that effective on January 17, 2016, shipping service rates will see increases in several areas. Make sure to review rate increases to ensure your business will remain profitable as these increases may very well affect a seller’s ability to offer free shipping.

Holiday Out of Office Auto-responder

We know many of our customers are planning to work very hard during the upcoming holidays. However, if your are planning to be closed, be sure to create "holiday specific" auto-responders to keep your customers in the loop.

eTail Online Fraud Prevention

The profile of the average criminal committing fraud in the U.S. is quite specific. SiftScience ran a year-long study and found the average fraudster says they are an 87-year-old male from Alaska, and purchases something with a value less than $20. Most fraudulent transactions happen at 3 AM and are shipped to the east coast of the US. Orders going to Miami-Dade county in Florida have the highest likelihood of being fraudulent orders.  

3 Tips to Combat Ad Blockage for Mobile Commerce

The numbers say it all. 79% of internet users own a smartphone. Demandware says smartphones are responsible for 94% of the increase in digital commerce traffic, 74% increase in basket creation, and 47% increase in order growth. Mobile commerce is driving a significant amount of ecommerce boost.

Using Instagram to Drive Online Sales

Do you know where your potential customers are online? The answer is: everywhere. Most of you reading this article are in the business of selling. A big part of selling is attracting potential buyers and increasing brand awareness. Social media makes it easier than ever before for sellers to target their message to the audiences with the potential to increase revenue.

3 Tips to Generate More Revenue from Adwords Holiday Campaigns

The seasons are changing and we are heading into the holiday shopping season, are you ready for the busiest time of year?  Finch knows that this time of the year companies are putting final touches to their marketing plans for Q4.  You are making your list and checking it twice in order to beat out your competition and gaining more sales from your marketing efforts.  We want to help you make sure what you have in place is what will make 2015 a year to remember.

ReplyManager: Visual Cues to Help Keep You Organized

Keeping communications organized is a vital tool in any business. Many are plagued with gargantuan inboxes that seem to have no rhyme or reason as to what type of messages should be addressed first without opening each individual message. It can be a frustrating task. To help, ReplyManager has message preview capabilities, as well as a system of categories and customizable references that help sellers keep everything organized.

2015 UK and US Holiday Shipping Deadlines

It’s that time of year! The holiday season makes or breaks the entire year for many etail sellers. Quick, on time deliveries are no longer optional, but absolutely necessary in order to thrive. The big three U.S. shippers recently released their shipping deadlines for delivery by December 25th. Be sure to mark these dates for domestic services on your dashboard calendars, sellers!

Cyber Monday. Are you ready?

Cyber Monday is fast approaching. 2014 saw over $2 billion dollars on this single day. Hopefully everyone has completed their etail homework and has a plan in place to make the most out of this busy sales day. RJMetrics reports that the holiday shopping season can result in 30% of a seller’s entire year. The holidays can literally make or break a business.

Should You Outsource Your eBay Fulfilment?

One big decision that growing eBay companies will have to make is whether to outsource order fulfilment. On the one hand, it can save you a huge amount of time, and can be cost effective if you choose the right company, but on the other it’s not a perfect fit for all businesses. Here is a list of the pros and cons of outsourced order fulfilment along with some tips for choosing the right fulfilment company.

Tips To Improve Customer Feedback

Customer reviews and feedback were the biggest single driver of online sales for all Amazon visitors in the first quarter of 2015, and 40% stated that reviews were the number one influence on their buying decision. Current research suggests that 82% of consumers consider user-generated reviews to be extremely valuable  and a highly rated product increases the likelihood of purchase by 55%.

Using Notes in ReplyManager to Communicate Internally

Customers aren’t the only ones eTailers need to communicate with, however. Much of the business of simply “being in business” deals with communicating internally. To help with this process, ReplyManager offers an Internal Notes feature within each email thread so you can communicate between staff without sending a message to the customer and everything is kept within the same thread.

eBay System Messages- Replying with ReplyManager

eBay sellers receive many system messages on a daily basis. Most times, the seller does not have to do anything with these system messages. There are a few instances, however, that eBay will require the seller to respond.

Best Seller Tools to Boost Holiday Sales

Sometimes boosting your sales performance isn’t simply a case of increasing the amount of calls you make, or ramping up your PPC game; there are multiple things you can do to help increase sales, and they can come from unlikely places. Here are some tools you can use to give your sales performance the extra push it needs.

ReplyManager Launches eBay Return & Cancellation Processing

ReplyManager is pleased to announce the addition of the eBay After-Sale integration allowing eBay sellers to process returns and cancellations directly from within ReplyManager Version 6.5. Now, in addition to managing messages on multiple channels, sellers in the US, UK and Germany will be able to perform all of their customer support needs without having to login into eBay at all.

Planning Your 2015 Holiday Shipping Strategy

Strategic preparations for the 2015 Holiday selling season are well under way for most small to large etail businesses. Along with marketing efforts and inventory decisions, shipping must also be planned for, especially considering the projected rising costs across most major carriers.

3 Tips to Reduce Cart Abandonment

You’re doing all of the right things to reduce cart abandonment - good design and navigation, easy checkout - but buyers continue to abandon their shopping cart. You’re not alone.. According to eCommerce personalization experts Barilliance, during the Black Friday/Cyber Monday weekend of 2014, there was a shopping cart abandonment rate of 65%. With the 2015 holiday prep that is going on for many etailers (and we hope you are one of them) this is a very real concern.