Common Sense Solutions to Improve Customer Service

The Accenture Global Consumer Pulse Research Study, a 10 year study tracking consumer activity worldwide, found that in the US, 53% of consumers switched providers because of bad service in at least one industry. They also found that 80% of the service changes that occurred could have been avoided with better customer service.

eBay Messaging API Email Different than POP3

Using the eBay interface to read customer messages by communicating directly with the eBay database is very different from reading regular email from your POP3 or IMAP accounts. ReplyManager's eBay Integration interfaces with eBay to allow sellers to respond directly to buyers, which includes those buyers that choose to remain anonymous.

FAQs: Using the Resolution Center in ReplyManager

We've received some great feedback and suggestions regarding our recent integration with eBay's Resolution Center. Here's a look at some of the most frequently asked questions regarding the use and setup of this feature.

Setting Up Additional Amazon Stores

Ready to setup another Amazon account to read in ReplyManager? Your RM template comes preconfigured with Amazon folders and rules for your first store and setting up additional stores is simple - just follow the steps below.

How To Filter Messages in ReplyManager

When managing high volumes of email, nothing seems to take up more time than sorting through hundreds of messages to find what you're looking for. Thankfully, when using ReplyManager, users have a number of viewing options to choose from when inside a folder.

Holiday Hours and Best Wishes!

The team at ReplyManager would like to wish everyone a very Happy Holiday and a Prosperous 2014. Our support staff has been working really hard this year, so to reward them, we've decided to give them a bit of a break by limiting support to email only from December 24 to January 1st.

Rule Ranking: What Does It Mean?

Rules are the heart of ReplyManager. Each rule serves as a set of instructions that tells the system what to do with an email when it comes into the program - which folder to route it to, what auto-response to send, what category to tag it with, etc. Because each account can have an unlimited number of rules, it's important to understand that the order in which they are ranked will affect how they are evaluated.

ReplyManager v5.6x Now Available - eBay Image Uploader, Simplified Auto-Responders, and More!

ReplyManager is pleased to announce the release of Version 5.6x, offering new and enhanced features that continue to help online sellers manage incoming customer email. The new version was officially released on November 10th and includes features such as: eBay Photo Sharing, Simplified Auto-Responders, Google Login, Email Preview on Hover, and a new look to the HTML Editor.

New! ReplyManager Amazon Account Setup Video Online

We recently introduced our new How-To video series. These videos are designed to familiarize customers with the many features of ReplyManager. To aid in your initial Amazon messaging setup, we have included a link to our latest video below.

New! ReplyManager Online Demo

We've expanded our customer support! Now you can view a brief demonstration of ReplyManager's features and basic workflow at your convenience.

How to Address the Gmail Error "Web Login Required"

When configuring a Gmail account in ReplyManager, you may encounter the error message:  Cannot authenticate to IMAP (or POP3) server: [ALERT] Web login required. 

This occurs because Google detects that you're signing in from a location outside of your normal routine (e.g. ReplyManager server) which triggers a red flag. To get ReplyManager reading correctly, you'll need to verify that ReplyManager was given the necessary permission to access the account. To do this, you should configure 2-Step Verification in Gmail.

Preset Signatures in ReplyManager

ReplyManager users can setup signatures in multiple ways to be sure their complete contact information is included in every response.

FAQ: Where is My Sent Folder?

With ReplyManager, you won't see a Sent Folder. This is because as users respond to messages from buyers, those sent messages become part of the thread of conversation. Creating this thread keeps all communication from one customer together, allowing for quicker and more accurate responses from users.

ReplyManager FAQs!

Did you know that many of the answers to your questions about ReplyManager can be found in detail on our website? To aid in setup, we have structured our customer support page to address all of your frequently asked questions, along with other valuable resources.

Personalized Demo of ReplyManager

Customer service is extremely important to us. We strive to bring you personalized support beginning with the initial setup and continuing throughout your use of our program. One way we do this is by offering one-on-one demonstrations via GoToMeeting, a web conference tool that allows us to work one-on-one with customers - no matter where they are in the world.

Messaging Between RM Users

With features such as categories and notes, ReplyManager replaces the need for customer service representatives to email one another in order to stay on the same page with customer emails. Simply follow these steps to maintain communication between users in ReplyManager.

Forwarding and Distributing Incoming Emails

ReplyManager is a valuable customer relationship management tool. By automatically forwarding and distributing incoming messages to outside addresses, managers are able to ensure his or her staff is receiving and responding to customers properly.

Setting up Additional Sections in ReplyManager

As your company grows, you may experience higher volumes of email coming into each marketplace. By creating separate sections for each, super administrators are able to better organize emails and assign responsibility based on the company's workflow - all from within the same program and for NO additional cost.

How to Save a Draft in ReplyManager

There are many reasons to save a draft of an email before sending it. It may need approval or further review by a supervisor, you may wish to rewrite it, or you’re simply not able to finish it right away. Whatever the reason, ReplyManager makes it simple and convenient to do so.

Your eBay Item Sold!

When an item is sold, eBay notifies the seller by sending an email to the seller's POP/IMAP account with details regarding the sale.