Amazon Sales On the Rise Going Into Holidays

ChannelAdvisor recently published an article highlighting Amazon’s amazing 3rd Quarter results. The platform experienced its second straight quarter of growth, actually exceeding their $24.9 Billion forecast of expected revenue at $25.4 Billion. Much of that growth is due to their robust 3rd party seller market.

ReplyManager Launches eBay Return & Cancellation Processing

ReplyManager is pleased to announce the addition of the eBay After-Sale integration allowing eBay sellers to process returns and cancellations directly from within ReplyManager Version 6.5. Now, in addition to managing messages on multiple channels, sellers in the US, UK and Germany will be able to perform all of their customer support needs without having to login into eBay at all.

Q2 of 2015- More Growth for Etail Sales

The US Census Bureau released the e-commerce retail sales numbers last month. Unsurprisingly, sales are up 4.2% from the first quarter of the year, at $83.9 Billion. This number is an increase of 14.1 % from the second quarter of 2014 when sales figures only increased by 1% from the first quarter of 2014.

Prime Competitors Knocking on Amazon’s Door

Prime membership. What an innovative sales technique. Not only does Amazon tie consumers into using their marketplace to buy with all they offer with Prime, but they generate revenue by tacking on a pricetag to their consumer rewards program. According to Consumer Research Intelligence Partners, Amazon Prime members spend over double the amount non-Prime members spend per year ($1500 Prime, $625 non-Prime). With all of the success Amazon is seeing in direct response to Prime, there are bound to be copies popping up in competition.

XSellco & ReplyManager - Partnering to Help eTailers Succeed

We have come into an exciting time here at ReplyManager! In late April, XSellco, a leading provider of SaaS solutions for ecommerce, completed the acquisition of our company paving the way for us both to share resources as well as best practices for a better ecommerce selling experience.

Will Reseller Bans Change the Face of Etail Arbitrage?

Many online sellers have found success from retail arbitrage. However, recent consumer complaints about products being sold on eBay and Amazon at higher prices (think Target and Lilly Pulitzer) have prompted large retailers to ban resellers from purchasing high volumes of product, putting a significant crimp in arbitrage efforts.

Etail Sales Tax Update

Internet retail has been a successful business model for many. There is real confusion, however, surrounding the collection of state taxes. If it’s found that a company should be collecting state taxes and are not, they could be shifting the tax burden from their customers to themselves. Failure to collect state taxes can lead to fines and penalties on top of the unpaid taxes. Many times, a business that is found to owe state taxes has to pay the bill themselves, as it can be costly to make customers pay for sales taxes of past transactions.

ReplyManager Expands Multi-Channel Support With Version 6

We're pleased to announce the release of ReplyManager Version 6, offering new integrations and enhanced features to help online sellers communicate more efficiently.

Security Update: The Heartbleed Bug

There's been a great deal of concern over the past few days regarding the Heartbleed Bug. It has affected many social, email, banking and ecommerce sites, including ReplyManager, so we wanted to let you know how we're handling it to keep your information secure.

Controversy Over the 2013 Holiday Shipping Mishap

Over the holidays, consumers reported receiving a rather high volume of damaged packages and goods shipped via UPS, United States Postal Service (USPS) and FedEx. In previous articles, blame was placed heavily on mail carriers for the inconvenience, but recently, mail carriers have rebutted, claiming that the reason why many packages were damaged (or not received at all) was due, in part, by poor packaging practices on behalf of retailers themselves.

Amazon Delivery Drones: The Future of Shipping?

Amazon CEO, Jeff Bezos, recently unveiled Amazon's latest experiment - electric drones that would deliver packages to customers within 30 minutes of placing an order. Sounds futuristic, huh?

Online Retailers to Profit from Apple Release

The much-anticipated announcement has been made! For the first time, Apple revealed not one, but TWO new iPhones at their event on September 10th. This has many consumers chomping at the bit to get their hands on the newest devices, and online retailers anxious to sell used 5's and accessories.

Royal Baby Sparks Increase in Baby Wear and Nursery Product Sales

The birth of Prince George of Cambridge not only marks an exciting moment in British history, but it is expected to significantly impact retail sales and the British economy. The Centre for Retail Research estimates that between merchandise, tourism, and souvenir sales, the birth of the royal baby will boost the economy by nearly £243 million GBP (more than $370 million USD) during the months of July and August alone.

USPS Adds Free Delivery Confirmation to 15 Countries

Until recently, the Electronic USPS Delivery Confirmation International service was only available to Canada. The Postal Service recently announced that it is expanding this service to an additional 15 countries.

WIN Tickets to E-Commerce Conference ICE Retailer 2013

ReplyManager is giving away 2 free tickets to attend the e-commerce conference, ICE Retailer 2013 in Atlanta. Each winner will receive a One Full-Day Free Admission to ICE Retailer's general session on September 21, 2013. Enter Here for a Chance to Win.

UPDATE: Senate Approves Online Tax Bill 69 to 27

The US Senate recently approved the Marketplace Fairness Act with a final vote of 69 to 27. If the bill is passed by the House, it would impose a national sales tax on Internet retail transactions. While the proposed bill has received considerable support, its fate is now in the hands of a skeptical House of Representatives.

Marketplace Fairness Act: Two eCommerce Giants with Opposing Views

Recently, the senate proposed the Marketplace Fairness Act, a bill that would impose a national sales tax on Internet retail transactions. While the bill has gained support from retailers such as Amazon, WalMart and Best Buy, similar online retail giants such as eBay and Etsy, strongly oppose this idea.

Amazon Dominates European Ecommerce

An article from Internet Retailer revealed that Amazon had 26.4 million unique European visitors in December, making it the most visited online retailer in Europe. This is not surprising given that Amazon is also ranked in the top five most visited sites in the US, along with Google, Yahoo!, Microsoft and Facebook.

Daylight Saving Time - Questions for Thought

LA Times states that the Monday after Daylight Saving Time (DST) is one of the most dangerous days of the year in terms of health and traffic safety. This got us thinking - aside from disrupting the inner clocks of humans, what effect might DST have on Ecommerce?

Will Social Commerce Prove To Be Profitable?

There has been a great deal of skepticism in the past about whether social sharing can actually bring in revenue. While most people primarily see social media as a platform for networking and sharing, many businesses are realizing the potential for profitable leads and conversions.