Monday, January 9, 2012

Customer Case Study: Closeout Linen

Online retailer Closeout Linen talks about how ReplyManager produced results - letting them focus on customers and getting down to business.
ReplyManager: How has ReplyManager helped your business? What features do you find the most beneficial?

Closeout Linen: We searched for a long time for a solution that could work with the eBay message system and regular email, so we didn't have to give our customer service reps all our eBay passwords. Many promised the integration but only ReplyManager was able to produce results that worked.

We love the canned responses, user permissions, easy integration, adding notes to replies, and that it is web-based so we can login from anywhere.


ReplyManager: Do you use the eBay Ask The Seller integration and if so, how has it impacted your experience with ReplyManager?

Closeout Linen: This is the main reason we went with ReplyManager - it has meant we could easily delegate basic customer service tasks and see how our reps performed.


ReplyManager: Have you been satisfied with ReplyManager's reliability and support?

Closeout Linen: Support and reliability has been great and quick - so good we have not needed much support at all!


ReplyManager: Any other comments you feel other customers should know?

Closeout Linen: ReplyManager is a great program that we could not live without - it has helped us concentrate on our customers and business and not worry about email integration and more.


About Closeout Linen -
Closeout Linen, an online store, specializes in selling major department store and direct from manufacturers, brand name closeouts, at highly discounted prices. They are affiliated with Emes Enterprises LLC, established in 2003 and headquartered in Cincinnati, Ohio. The company strives to offer customers the opportunity to purchase first quality, brand new, designer and brand name merchandise at a fraction of the cost of retail prices.