Thursday, February 21, 2013

How To Search All Email History

Do you think there may be some prior history from a particular customer? Trying to search for all emails sent or received by the same email address? With ReplyManager, searching emails can be as easy as clicking on an email address or performing an advanced search with specific criteria. Here's how...
Open an email from the person you would like to search. Click on the linked "From" address at the top of the email.  Note: If you are not currently in an email, click in the open box next to the search feature (upper right hand of the application) click on the "Go to Advanced Search" link and enter the email address or portion of the email address into the advanced search.

ReplyManager will automatically generate search results that include all the emails sent to and received from this email address.

by Dale Gaines
Customer Care