Monday, February 18, 2013

Manage Faxes and Voicemail with ReplyManager

Did you know you can use ReplyManager to centralize ALL email,  including your faxes and voicemail? If you use a hosted fax account such as Rapid Fax or My Fax or have a voice system that can email voice messages, a simple rule can automatically organize them into the right folder.
Faxes: Whichever electronic fax program you use to receive faxes, have your faxes forwarded to an email address that is being received in ReplyManager.  Set up a folder using that email address as the “associated email” and route your faxes to that folder.

If you are using an email address that is shared with another alias, go to Maintenance > Rules and create a new rule to direct your online faxes into your Fax folder.

Voicemail: Use the same rule for your company voicemail. Because many voicemail messages are digital, it is possible to have them sent to you by email. There are two parts to this process: enabling messages to be transferred as digital (in your voicemail setup) and entering the mailbox details in ReplyManager to read from this mailbox.

by Dale Gaines
Customer Care