DinkyCartridges - Speeding up Response Times

We would like to recognize Nadia and Karen, customer service agents at DinkyCartridges, who use ReplyManager to manage high volumes of emails daily - with less staff than before. In addition to sharing its success, this UK-based company has shared valuable advice with other Ecommerce professionals.

"Using scripts [standard replies] speeds up our response time and we can now answer more emails with less staff than before."

DinkyCartridges (owned and operated by Impact Computers Ltd) is a UK-based supplier of compatible & genuine ink cartridges and laser toners. It has a large customer base consisting of home, business, educational and government bodies. 

The company currently sells on its website, eBay, Amazon, and Play.com [Rakuten] and process nearly 4,000 emails monthly. DinkyCartridges also offers the following advice regarding Ecommerce success:

"Find your own niche and stick to it. Use online marketplaces as an advertising tool to attract customers to your own website."

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We would love to hear from you! Send an email to stories@replymanager.com. Tell us how ReplyManager helped improve your business and what advice you would give to other online sellers. You should also include a quick paragraph about your company, your name, website URL and a snazzy photograph of yourself.