Thursday, May 2, 2013

DinkyCartridges - Speeding up Response Times

We would like to recognize Nadia and Karen, customer service agents at DinkyCartridges, who use ReplyManager to manage high volumes of emails daily - with less staff than before. In addition to sharing its success, this UK-based company has shared valuable advice with other Ecommerce professionals.

"Using scripts [standard replies] speeds up our response time and we can now answer more emails with less staff than before."

DinkyCartridges (owned and operated by Impact Computers Ltd) is a UK-based supplier of compatible & genuine ink cartridges and laser toners. It has a large customer base consisting of home, business, educational and government bodies. 

The company currently sells on its website, eBay, Amazon, and [Rakuten] and process nearly 4,000 emails monthly. DinkyCartridges also offers the following advice regarding Ecommerce success:
"Find your own niche and stick to it. Use online marketplaces as an advertising tool to attract customers to your own website."

We would love to hear from you! Send an email to Tell us how ReplyManager helped improve your business and what advice you would give to other online sellers. You should also include a quick paragraph about your company, your name, website URL and a snazzy photograph of yourself.