ReplyManager Bulk Functionality

ReplyManager is designed to help your customer service team manage emails more efficiently. One way of doing this is by performing tasks in bulk. Bulk-functionality gives users the ability to take action on more than one email at a time, allowing for faster responses and improved customer service.





The following actions are available to be done in bulk from any folder.

• Delete
• Print
• Add a Note
• Merge 
• Reply*
• Forward
• Move
• Change Status
• Set a Category
• Set a Reference

Here's how...

• From the Folder Email List view, highlight emails you wish to include with your action by checking the box to the left of the email.
• Once highlighted, you can choose to delete, print, add note, merge, etc.  Or you can choose to move those emails to a particular folder, change the status, set a category, or set the reference.

*To Reply to several messages at once, you must use either an existing standard reply
  or set up a new one (Maintenance > Replies > Add New Reply).

• Highlight messages you wish to reply to
• Click the Reply button
• Select your standard reply from the drop down box
• Enter an Optional Subject (leave this blank to refer to the subject of the original email

by Dale Gaines
Customer Care