Wednesday, March 19, 2014

Save Time: Preview Messages Before Opening

For busy online retailers, sifting through hundreds of emails in your inbox can be tiresome and take up valuable time - but it doesn't have to! With ReplyManager's Email Preview feature, users can view the first 400 characters of a message by simply placing his or her cursor over the message ID.

Email Preview Hover

To turn this feature on or off, go to Setup > Sections, and select a section. In the Options box, check (or uncheck) the item labeled, "Show Email Preview on Hover" and press Save Changes.

Email Address Hover

When viewing a list of emails, users can hover over the email address to view the sender's name that is embedded in the email address. This is especially useful for Amazon marketplace sellers - where the buyer's email address appears as a scrambled address.

Since 2006, ReplyManager has specialized in helping e-commerce businesses manage high volumes of inbound email by automatically organizing messages into one location. With direct integration to eBay and the ability to support ANY online channel, this web-based email management tool makes buyer-seller communication more efficient.

For more information about ReplyManager, visit our website or Request a 15-Day Free Trial!

by Dale Gaines
Customer Care