Tuesday, October 14, 2008

Assign Emails Quickly in ReplyManager

Many customers have asked about adding a "Take Button" to allow users to take responsibility for an incoming email in ReplyManager when several users are working in the same folder. Although there is no designated "button" for this, the same result can be achieved by performing the following quick and easy steps:

  • Create categories with user names (necessary only the first time)
  • From the folder view, mark a group of emails for a particular user
  • From the bottom of the list, select the category (user name) from the drop down menu and click on the Change button
Now you have assigned a specific number of emails that will be answered by one user and that user only.