In addition to the 3 file formats used to export emails, ReplyManager now supports the mbox email storage format!
This new mbox feature will allow you to export email, and all its follow ups, directly to several common email clients that support this format, such as Thunderbird or Eudora, which can then be easily read. It will also allow import to Outlook via 3rd party tools.
While in ReplyManager go to:
Maintenance>Export>select format (mbox format in ZIP file), date range, folder, status of email, and process.
The file created can now be saved to your desktop and opened with Thunderbird or other email client.
Please see related link to Help area in ReplyManager: