Tuesday, March 9, 2010

A Taste of Whats To Come in ReplyManager

ReplyManager version 5.5 is planned to be released starting on Friday, April 2nd. The release is the result of a combined effort of our support team and valued customers. We are also taking the opportunity to upgrade our service infrastructure by moving to "The Cloud." This will allow us to provide customers with a choice of data center locations to increase the speed of service connectivity. We currently have data centers in Virginia (US) and Ireland (Europe) and are planning to expand to Singapore (Asia) later in the year.

Here is a sneak preview of the features to come:
  • Assign multiple categories to an email message (like assigning multiple tags)
  • Merge multiple messages for better records management
  • Download multiple attachments in a single message as a zip file
  • Image toggle allows users to choose whether or not to view embedded images within the email
  • Quick preview of a message when looking at the message list
  • Warning message displayed when two users are looking at the same message thread
  • At-A-Glance account monitoring to make sure email accounts are being read properly
  • A new rule that allows users to assign a category and then continue evaluating other rules
  • Support for multiple user interface languages: English, French and Spanish (with plans to expand to other languages)
  • Added an API to allow for other software programs to communicate with ReplyManager