Thursday, November 6, 2008

Superior Customer Support w/ Email Management

A few more reminders on how to provide superior email customer support with ReplyManager...
  • Organize your emails with Advanced Rules Routing and Bulk Functionality.

  • Use the “Category” settings to further organize emails within folders. Set up the “auto assign” category in Rules and Folders Administration. Add additional comments in the Reference field.

  • Use the settings for Spam filtering to identify, delete or move emails to Spam folder. This separates or removes Spam and unwanted email from clogging your important folders.

  • Users have the option to set up separate signatures for different folders. This helps their responses to be more specific.