For example, your incoming emails from your website, can be set to include a specific code for that country or user so that ReplyManager’s rules can filter and route those emails to the corresponding folder.
Why This is Important
As sales leads, orders, support emails are received into ReplyManager, rules can be specifically set to filter for whatever the criteria is - region, time of day, or subject for the right user to handle, based on the information within the email. Supervisors can better manage and control the routing and processing of the incoming email. eBay accounts can be separated into individual folders, and users assigned to those folders.
What Type of Company Can Benefit From This?
eCommerce and online sellers
Travel service representatives
Real estate sales representatives
Global marketing and survey companies
Customer and call center support