Tuesday, February 2, 2016

The Art of Asking for and Getting Feedback

Over the past few months, I’ve been collecting feedback request emails and gathering stories from colleagues and friends on their purchase experiences from eBay and Amazon.

In that time, I’ve discovered three things.

  1. Very few feedback requests were sent
  2. The messages were poorly written
  3. Requests were too frequently sent from the same seller.
In my guest contribution to Tamebay, I discuss the two W's and one H that form the art of asking for feedback: Who, When and How.

Learn more about asking for feedback in my latest Tamebay article.

Jodi Gaines Pereira is the co-founder of ReplyManager. In 2015, ReplyManager was sold to XSellco Limited, a leading provider of software solutions for online sellers, including feedback solicitation tool High5. As a thought leader and speaker on customer service, online reputation and digital marketing, Jodi is a frequent contributor to online publications, a sought-after webinar host and aspiring musician.