In that time, I’ve discovered three things.
- Very few feedback requests were sent
- The messages were poorly written
- Requests were too frequently sent from the same seller.
In my guest contribution to Tamebay, I discuss the two W's and one H that form the art of asking for feedback: Who, When and How.
Learn more about asking for feedback in my latest Tamebay article.
Jodi Gaines Pereira is the co-founder of ReplyManager. In 2015, ReplyManager was sold to XSellco Limited, a leading provider of software solutions for online sellers, including feedback solicitation tool High5. As a thought leader and speaker on customer service, online reputation and digital marketing, Jodi is a frequent contributor to online publications, a sought-after webinar host and aspiring musician.
Jodi Gaines Pereira is the co-founder of ReplyManager. In 2015, ReplyManager was sold to XSellco Limited, a leading provider of software solutions for online sellers, including feedback solicitation tool High5. As a thought leader and speaker on customer service, online reputation and digital marketing, Jodi is a frequent contributor to online publications, a sought-after webinar host and aspiring musician.