Friday, November 14, 2008

Changing a From Address Within An Email String

Ever receive an email with an incorrect From address or want to change the From address (e.g. when Sales Leads are forwarded to an account) without disrupting the email conversation? Incorrect From addresses often lead to undeliverable replies which can be frustrating. With ReplyManager v4, the fix is quick and easy.

1. Open the email
2. Look for the From: email address that appears as a link
3. Click on the "2 people" icon
4. Enter the New From email address
5. Click update

Now each time you reply to this email, the correct client address will appear.