Sunday, July 18, 2010

See When Emails Have Gone Unread

Actively monitoring your email account reading in ReplyManager is a MUST. There may not always be up-to-date communication between your IT department and the departments using ReplyManager. Active accounts will turn RED, in the "Last Read" column, that have read times older than 1 hour. Administrators and Super Administrators in the program, have access to the Maintenance Account area, and can make the appropriate updates to begin the email account readings again.

These are just a few of the reasons why an account will stop reading:
  • A change is made to the POP or IMAP account, such as username or password
  • Changes made to the mail servers on which the email account resides
  • New firewalls being installed on customer servers

Be sure to call 877-848-1310 or email us at with any questions!