Actively monitoring your email account reading in
ReplyManager is a MUST. There may not always be up-to-date communication between your IT department and the departments using ReplyManager. Active accounts will turn RED, in the "Last Read" column, that have read times older than 1 hour. Administrators and Super Administrators in the program, have access to the Maintenance Account area, and can make the appropriate updates to begin the email account readings again.
These are just a few of the reasons why an account will stop reading:
- A change is made to the POP or IMAP account, such as username or password
- Changes made to the mail servers on which the email account resides
- New firewalls being installed on customer servers
Be sure to call 877-848-1310 or email us at support@replymanager.com with any questions!
