Remember eBay does not allow HTML, so keep the response free of images and links, and keep the information concise.
We recommend you set up auto-responders under existing eBay routing rules (e.g. eBay Ask the Seller). To ad, go to Maintenance > Rules and set the priority at 3 (this allows your Weekend or After-Hours Auto-responders, that are set at 1, to overwrite them).
Remember to specify a "From" email address that is different from the Folder email address to avoid email loops. Responses are sent to the first email in the thread.
When NOT to use Auto-responders with eBay
eBay also sends other types of email through the eBay API - system messages and notifications - such as "Transaction has been cancelled." ReplyManager cannot send an auto-responder back to these messages and, if attempted, you may even see an error note alerting you to the fact that this message cannot be sent.
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| Auto-responder View in ReplyManager |
Updated: March 25, 2015
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by Suzan Tucker
Customer Care Manager