Negative feedback is a harsh reality of trading online. It’s almost impossible to please customers all of the time. Sooner or later somebody will leave neutral or negative feedback, whether it’s justified or not.
However, there are steps all online retailers can implement quickly and easily to reduce the likelihood of this happening, as well as solutions to handle negative feedback when it does crop up.
In my upcoming webinar on 'How to Proactively Minimize Negative Feedback', I'll be discussing how you can turn feedback into sales through smart feedback management, shipping, listings and customer service strategies.
The webinar took place on Wednesday 20 January at 1pm EST.