Thursday, November 29, 2012

Ensuring Data Security in ReplyManager

Ensuring your data security is very important to both you and ReplyManager. In fact, for any software as a service, security should be a priority and the processes and procedures for ensuring it transparent. A few customers have been asking about the specifics of our data security setup, so we decided to tickle your inner geek with lots of technobabble about our data infrastructure and how it keeps your information secure.

We utilize Amazon Web Services as our infrastructure provider which maintains SAS70 TYPE II Audit compliant and ISO 27001 certified facilities. Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. All data is written to multiple disks instantly, backed up daily, and stored in multiple secured locations.

"Service Notices" are available at the bottom of every screen in ReplyManager and provide updated information as follows:
  • ReplyManager Contact Information
  • Backup Schedule
  • Testing Connectivity
  • SPF Record
  • IP Address Range
  • Browser Version
  • Blog Archives
  • Dated Technical Issues and Status

by Dale Gaines
Customer Care