If the account reaches 90% of the allotted storage space, a system quota warning email is sent to Administrators and Super Administrators.
A quick glance at the Stats (Maintenance > Stats) can give managers the details they need to prevent exceeding the quota:
- Messages in Folders - the space and count include all messages (including closed)
- Deleted Messages waiting to be purged - even though messages have been deleted from their folders, they still utilize space in ReplyManager until they have actually been “purged” from the system
NOTE: Once the account exceeds the quota limit, reading will cease until space is available. A YELLOW warning note, "Problem reading one or more accounts," will pop up in the logo area on the application indicating the problem. Even though ReplyManager is not reading the accounts, the emails will not be lost, simply “waiting in queue" for space to become available.
For more on this topic, visit our Support FAQ page.