When an email comes into ReplyManager (for ex: Buyer has responded to your question), you may notice a yellow bar and other special formatting within the email. You may also notice that these messages are larger in size than other eBay messages.
By changing your email format preferences to "Text-Only" within eBay, these emails will come in as plain-text, significantly reducing the size of the email, saving you space and allowing the program to search your emails more efficiently.
To change your account settings in eBay, go to Account >Communication Preferences > Notification Delivery Format (See Below)
Customer Care