Thursday, August 8, 2013

Personalized Demo of ReplyManager

Customer service is extremely important to us. We strive to bring you personalized support beginning with the initial setup and continuing throughout your use of our program. One way we do this is by offering one-on-one demonstrations via GoToMeeting, a web conference tool that allows us to work one-on-one with customers - no matter where they are in the world.

Whether you are new to ReplyManager and would like to see first-hand how our program works, or you have questions about your existing account, let us know. We can schedule a live one-on-one demonstration with you and your support team to do the following:

  • Introduce you to the basics of ReplyManager and how it can enhance your customer service. 
  • Walk through the setup of your account, including setting up folders, rules, auto-responders, standard replies and more. 
  • Present ReplyManager to your customer support team to show them how ReplyManager works: how to reply to emails, send standard replies, tag emails and more. 

How does it work? 

Prior to the scheduled meeting date, a customer service representative will email you with login details. You may be instructed to download GoToMeeting, but it is FREE of charge and takes only a few minutes.

Once it is downloaded:

  1. Click on the link
  2. Dial the access code
  3. Enter the audio code

We want you to be 100% satisfied with ReplyManager. With all of its robust features, there is no one way to use our program. ReplyManager is flexible enough to fit virtually any company workflow - and we would love to show you how. If you would like to schedule a demo, send us an email at or give us a call at 772-245-2009. 

With ReplyManager, you will never have to speak to a computer. One of our representatives will be there to answer your call during regular business hours.

by Dale Gaines
Customer Care