Standard replies are a great way to respond to frequently asked questions. Often times, this involves a file attachment of sorts which increases the size of your email and the amount of storage space used in ReplyManager. To keep the size of your emails small, we suggest using a program such as
Dropbox to store your files (instead of attaching them) and create links to include in these replies. Here's how.
Once you have created a Dropbox account and uploaded the appropriate file, here's how to create a link:
1. Click on
Share Link
2. Click on
Get Link. The link will then be copied to your clipboard.
3. To include the link in a standard reply, go to
Maintenance > Replies. Select a
Standard Reply or create a new one. In the body, right click and select
Paste to insert the link.
by Dale Gaines
Customer Care
