If you live in the U.S., you are most likely gearing up to spend some much needed time off in observance of the Memorial Day Weekend. Here's how to set up a ReplyManager Smart Auto-Responder to communicate with customers while you're away.
- The auto-response is only sent to new emails, not on follow-ups.
- To ensure your auto-response does not interfere with other rules, be sure that your auto-responder is set to rank higher than other rules - preferably at 1. This ensures that the correct auto-responder is sent.
- Dates are read as yyyy-mm-dd
- Time is read as hh:mm:ss AM or PM
To configure your auto-responders go to Maintenance > Rules and click on Add New Rule. Follow the example on the screenshots below. Be sure to apply each rule to the corresponding account and/or marketplace). The eBay auto-responder is a bit different from Amazon and Website/email accounts, so be sure the check them out.
Auto-Responder Rule for eBay
Auto-Responder Rule for Amazon
Auto-Responder Rule for Website
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