ReplyManager: Visual Cues to Help Keep You Organized

Keeping communications organized is a vital tool in any business. Many are plagued with gargantuan inboxes that seem to have no rhyme or reason as to what type of messages should be addressed first without opening each individual message. It can be a frustrating task. To help, ReplyManager has message preview capabilities, as well as a system of categories and customizable references that help sellers keep everything organized.

2015 UK and US Holiday Shipping Deadlines

It’s that time of year! The holiday season makes or breaks the entire year for many etail sellers. Quick, on time deliveries are no longer optional, but absolutely necessary in order to thrive. The big three U.S. shippers recently released their shipping deadlines for delivery by December 25th. Be sure to mark these dates for domestic services on your dashboard calendars, sellers!

Cyber Monday. Are you ready?

Cyber Monday is fast approaching. 2014 saw over $2 billion dollars on this single day. Hopefully everyone has completed their etail homework and has a plan in place to make the most out of this busy sales day. RJMetrics reports that the holiday shopping season can result in 30% of a seller’s entire year. The holidays can literally make or break a business.

Should You Outsource Your eBay Fulfilment?

One big decision that growing eBay companies will have to make is whether to outsource order fulfilment. On the one hand, it can save you a huge amount of time, and can be cost effective if you choose the right company, but on the other it’s not a perfect fit for all businesses. Here is a list of the pros and cons of outsourced order fulfilment along with some tips for choosing the right fulfilment company.

Tips To Improve Customer Feedback

Customer reviews and feedback were the biggest single driver of online sales for all Amazon visitors in the first quarter of 2015, and 40% stated that reviews were the number one influence on their buying decision. Current research suggests that 82% of consumers consider user-generated reviews to be extremely valuable  and a highly rated product increases the likelihood of purchase by 55%.

Using Notes in ReplyManager to Communicate Internally

Customers aren’t the only ones eTailers need to communicate with, however. Much of the business of simply “being in business” deals with communicating internally. To help with this process, ReplyManager offers an Internal Notes feature within each email thread so you can communicate between staff without sending a message to the customer and everything is kept within the same thread.

eBay System Messages- Replying with ReplyManager

eBay sellers receive many system messages on a daily basis. Most times, the seller does not have to do anything with these system messages. There are a few instances, however, that eBay will require the seller to respond.

Best Seller Tools to Boost Holiday Sales

Sometimes boosting your sales performance isn’t simply a case of increasing the amount of calls you make, or ramping up your PPC game; there are multiple things you can do to help increase sales, and they can come from unlikely places. Here are some tools you can use to give your sales performance the extra push it needs.

ReplyManager at Linn Academy 2015

Linnworks recently opened registration to their 3rd Annual Linn Academy. Building on past success, they offer a product centered workshop to help users make the most out of their Linnworks accounts along with Ecommerce industry experts to share their industry know-how. ReplyManager is happy to announce that we will be present at both the Reading and Manchester shows!

ReplyManager Launches eBay Return & Cancellation Processing

ReplyManager is pleased to announce the addition of the eBay After-Sale integration allowing eBay sellers to process returns and cancellations directly from within ReplyManager Version 6.5. Now, in addition to managing messages on multiple channels, sellers in the US, UK and Germany will be able to perform all of their customer support needs without having to login into eBay at all.

Q2 of 2015- More Growth for Etail Sales

The US Census Bureau released the e-commerce retail sales numbers last month. Unsurprisingly, sales are up 4.2% from the first quarter of the year, at $83.9 Billion. This number is an increase of 14.1 % from the second quarter of 2014 when sales figures only increased by 1% from the first quarter of 2014.

Using Amazon Forums Social Involvement to Boost Your Sales

Amazon works hard to make sure sellers as well as buyers are as well informed as possible. They've even gone as far as supporting community forums that allow questions be submitted in an open, public arena, allowing anyone who may have an answer the opportunity to share their information. This is a great opportunity for sellers to get involved by answering general questions on product they sell, and, in-turn making their brand more visible and even boosting sales.

Planning Your 2015 Holiday Shipping Strategy

Strategic preparations for the 2015 Holiday selling season are well under way for most small to large etail businesses. Along with marketing efforts and inventory decisions, shipping must also be planned for, especially considering the projected rising costs across most major carriers.

3 Tips to Improve Sales with Persuasive eCommerce

Persuasive eCommerce is the strategy etailers employ to attract and convince customers to make a purchase. Many eTailers use obvious graphical methods to get customers to spend their money, such as prominent positioning and sharp graphics (high contrast  and high quality images), but may not make use of psychological tactics.

4 Steps To Climb The Ranks and Grow Sales In Amazon

If you sell on Amazon, you might already know how important your keyword optimization is. Just as in traditional SEO, there is a method to Amazon’s rank madness, and there are specific actions you can take to improve your product ranking in Amazon.

6 Reasons Why Price Manager is a Must for Amazon Sellers

How does a seller retain visibility so the customer can find them while selling their products at a profit and not having to manually reprice their items every time there is a price fluctuation? Introducing XSellco Price Manager. Price Manager allows Amazon sellers to automate all their pricing to keep themselves competitive against other sellers. It provides sellers the competitive edge of real time repricing with minimal effort.

3 Tips to Reduce Cart Abandonment

You’re doing all of the right things to reduce cart abandonment - good design and navigation, easy checkout - but buyers continue to abandon their shopping cart. You’re not alone.. According to eCommerce personalization experts Barilliance, during the Black Friday/Cyber Monday weekend of 2014, there was a shopping cart abandonment rate of 65%. With the 2015 holiday prep that is going on for many etailers (and we hope you are one of them) this is a very real concern.

Mobilegeddon: Mobile-Friendly E-Commerce More Important Than Ever

In April, we wrote about the importance of mobile-friendly site design in the etail marketplace. Well, Adobe’s Digital Advertising Report for the second quarter of 2015 is out, and the numbers affirm how indispensable mobile design really is.

4 Tips for an Excellent Customer Experience

In a crowded online marketplace, customer experience has become a key differentiator to businesses wanting to compete at the front of the pack.. Excellent customer experiences increases the customer’s brand loyalty. And brand loyalty leads to repeat business, increasing the value of the customer over time.

Making International Payments Easier and Cheaper

If you’re an online seller making profits on overseas sales, and you need to repatriate your earnings, you know what you want - a quick and easy process and, of course, to save a bit of money along the way. Well, we all do, don’t we? So with that in mind, we’ve decided to take a closer look at the business of eCommerce, and particularly, how to get your money home the best way.