ReplyManager Rules Management allows users to set certain parameters and assign categories, status, folders or to even send an auto-responder. Auto-responders are a great tool for immediately providing information to potential customers and then following up with them when time allows. Version 5.5 offers the ability to temporarily disable an auto-responder without deleting it in case you want to use it for another time. For instance, the auto-responder may contain specific details to be sent out only on the weekend or holidays to alert customers as to when they can expect a response or may contain specific customer service information. Here is how to do it…
Go to Maintenance, then Rules. Create a new rule or select an existing rule with an auto-responder. Scroll down to the Auto-responder and check the Enabled box to display the auto-responder information (if there is any). Auto-responders can be configured in a specific folder or as an action to a rule. Configuring an auto-responder on a rule allows for emails to be routed into the same folder (Sales folder, for example) but have had different auto-responses sent to email originators.
Autoresponders are a great tool for immediately providing information to potential customers and then following up with them when time allows. This feature is available to administrators and super administrators only.
