Tuesday, December 16, 2014

2-Step Verification for Hotmail / Outlook

If you are getting errors such as "Web Login Required" or "Account is blocked. Login to your account via a web browser," chances are that Hotmail (Outlook) is requiring that you implement a 2-Step Verification on your email account. The error message can vary, but outside of incorrect usernames or passwords, “trouble reading an account” errors are most likely associated with the need for 2-Step Verification.

What is 2-Step Verification? 
2-Step Verification is a security setting used by email hosts such as Hotmail (Outlook) and Gmail to verify your identify, preventing unwanted access. It’s a bit tedious to implement, but worth the effort for the extra security.

How to Fix It 

Step 1: Implement 2-Step Verification (from Microsoft)
Note: If you already have 2-Step Verification Activated, proceed to Step 2. 

  1. Sign in to your Microsoft account. 
  2. Because you're changing sensitive info, you might be prompted to enter a security code. Check your phone or alternate email for the code, enter it, and tap or click Submit
  3. Under Password and security info, tap or click Edit security info. 
  4. Under Two-step verification, tap or click Set up two-step verification
  5. Tap or click Next, and then follow the instructions. 
  6. If you need to add or verify any security info before you can turn on two-step verification, they’ll prompt you with a few simple steps to do so. 
More About 2-Step Verification 

Step 2: Generate App Specific Password (from Microsoft
Now that you have 2-Step Verification enabled, you’ll have to generate a special password for ReplyManager. This is required for 3rd-party apps such as ours. 

  1. Sign in to your Microsoft account. 
  2. Under Password and security info, tap or click Edit security info
  3. If you're prompted for a security code here, enter it and tap or click Submit
  4. Under App passwords, tap or click Create a new app password
  5. A new app password is generated and appears on your screen. 
  6. Log into ReplyManager and go to Maintenance > Accounts. Select the appropriate Hotmail account
  7. Enter the new password
  8. To test the account, from the main Account screen, mark the checkbox next to the account you want to test and click on Test accounts. You should get a message that the account is reading successfully. 
More About App Passwords from Microsoft