ReplyManager: Visual Cues to Help Keep You Organized

Keeping communications organized is a vital tool in any business. Many are plagued with gargantuan inboxes that seem to have no rhyme or reason as to what type of messages should be addressed first without opening each individual message. It can be a frustrating task. To help, ReplyManager has message preview capabilities, as well as a system of categories and customizable references that help sellers keep everything organized.

2015 UK and US Holiday Shipping Deadlines

It’s that time of year! The holiday season makes or breaks the entire year for many etail sellers. Quick, on time deliveries are no longer optional, but absolutely necessary in order to thrive. The big three U.S. shippers recently released their shipping deadlines for delivery by December 25th. Be sure to mark these dates for domestic services on your dashboard calendars, sellers!

Tips To Improve Customer Feedback

Customer reviews and feedback were the biggest single driver of online sales for all Amazon visitors in the first quarter of 2015, and 40% stated that reviews were the number one influence on their buying decision. Current research suggests that 82% of consumers consider user-generated reviews to be extremely valuable  and a highly rated product increases the likelihood of purchase by 55%.

Using Notes in ReplyManager to Communicate Internally

Customers aren’t the only ones eTailers need to communicate with, however. Much of the business of simply “being in business” deals with communicating internally. To help with this process, ReplyManager offers an Internal Notes feature within each email thread so you can communicate between staff without sending a message to the customer and everything is kept within the same thread.

Using Amazon Forums Social Involvement to Boost Your Sales

Amazon works hard to make sure sellers as well as buyers are as well informed as possible. They've even gone as far as supporting community forums that allow questions be submitted in an open, public arena, allowing anyone who may have an answer the opportunity to share their information. This is a great opportunity for sellers to get involved by answering general questions on product they sell, and, in-turn making their brand more visible and even boosting sales.

Planning Your 2015 Holiday Shipping Strategy

Strategic preparations for the 2015 Holiday selling season are well under way for most small to large etail businesses. Along with marketing efforts and inventory decisions, shipping must also be planned for, especially considering the projected rising costs across most major carriers.

3 Tips to Improve Sales with Persuasive eCommerce

Persuasive eCommerce is the strategy etailers employ to attract and convince customers to make a purchase. Many eTailers use obvious graphical methods to get customers to spend their money, such as prominent positioning and sharp graphics (high contrast  and high quality images), but may not make use of psychological tactics.

3 Tips to Reduce Cart Abandonment

You’re doing all of the right things to reduce cart abandonment - good design and navigation, easy checkout - but buyers continue to abandon their shopping cart. You’re not alone.. According to eCommerce personalization experts Barilliance, during the Black Friday/Cyber Monday weekend of 2014, there was a shopping cart abandonment rate of 65%. With the 2015 holiday prep that is going on for many etailers (and we hope you are one of them) this is a very real concern.

4 Tips for an Excellent Customer Experience

In a crowded online marketplace, customer experience has become a key differentiator to businesses wanting to compete at the front of the pack.. Excellent customer experiences increases the customer’s brand loyalty. And brand loyalty leads to repeat business, increasing the value of the customer over time.

7 Tips For Better Product Images

Pictures can tell a whole story without saying one word. High quality, custom product images are of the utmost importance to online sellers. They help set the seller apart from the pack, while giving the customer as much physical information as possible about the product.

eBay Update: Product Identifiers on Listings

On June 29th, eBay will be rolling out product identifier listing requirement changes to name-brand items, which will require a brand name, MPN (manufacturer’s part number), or GTIN (global trade item number) in applicable product listings. 

The Numbers Prove It. Mobile-Friendly Sites Are a Must

According to Smart Insights, smartphone shipments have surpassed PC shipments globally. While the cost of PC and laptop devices has put them out of reach for many, smartphones are increasingly providing access to the online arena to those who would otherwise not have any. If your retail website isn’t mobile friendly, you are truly missing out.

Happy Support Staff Leads to Great Customer Service Success

Your customer service staff is the lifeline to communications with your actual customers. While you may have a marketing plan designed to send your message to customers, your customer service staff are in actual, customer-initiated communications, many times with customers that may not be very happy.

3 Tips to Empower Better Customer Service

Good customer service often stems from the company’s culture itself. Does leadership say and show that they value customer service excellence? Are customer service providers empowered to provide good service to customers? There are many pieces to a solid customer service policy, and it all comes from the attitude spread from the top down of the organizational hierarchy.

Common Sense Solutions to Improve Customer Service

The Accenture Global Consumer Pulse Research Study, a 10 year study tracking consumer activity worldwide, found that in the US, 53% of consumers switched providers because of bad service in at least one industry. They also found that 80% of the service changes that occurred could have been avoided with better customer service.

The Science Behind Making a Sale

Wonder whether that extra special gift made an impression? Will applying stock scarcity tactics really help move that rather large pallet of designer handbags taking up space in your warehouse? A recent infographic prepared by Everreach explores the “science” of making a sale. It touches on factors that researchers have found lead people through the decision making process. Be sure to look at the following three factors that are especially relevant to online merchants:

WIN Tickets to E-Commerce Conference ICE Retailer 2013

ReplyManager is giving away 2 free tickets to attend the e-commerce conference, ICE Retailer 2013 in Atlanta. Each winner will receive a One Full-Day Free Admission to ICE Retailer's general session on September 21, 2013. Enter Here for a Chance to Win.

Hello Baby! Customer Stories Feature

Hello Baby!  We would like to introduce Trevor Ginn, founder of Hello Baby, Ltd.  Since 2008, the company has had considerable success, turning over nearly £1million per year!  Learn which ReplyManager features work best for them and what advice they have for online sellers.

DinkyCartridges - Speeding up Response Times

We would like to recognize Nadia and Karen, customer service agents at DinkyCartridges, who use ReplyManager to manage high volumes of emails daily - with less staff than before. In addition to sharing its success, this UK-based company has shared valuable advice with other Ecommerce professionals.

Marguerite Khirigian (ShaverWorld) Takes the Stage

This month, the spotlight is on Marguerite Khirigian of ShaverWorld (Groupe CDREM) as she illustrates how ReplyManager helped her and her team stay on top of emails and survive the craziness of holiday shopping. She is the second feature to our Customer Stories campaign, which is designed to showcase how other online sellers use ReplyManager.