Thursday, October 8, 2015

eBay System Messages- Replying with ReplyManager

eBay sellers receive many system messages on a daily basis. Most times, the seller does not have to do anything with these system messages. There are a few instances, however, that eBay will require the seller to respond.

For example, in situations where a customer opens a case with a seller and is not satisfied with the seller’s answer, prompting them to escalate the case with eBay. eBay would then send the seller a system message asking for more proof, such as when the customer claims to not have received an item. In such a situation, eBay would ask the seller to provide copies of proof of postage, as well as proof of delivery containing the delivery address.

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ReplyManager has updated the capability to respond to system messages. Should sellers need to answer, there is now a “Reply on eBay” link available. This will open an eBay window for the seller to enter log-in credentials. The seller can then answer the system message.

Barbara Anderson
Marketing Coordinator